Refund Policy

If you decide not to complete a course or Specialization that you've paid for, CountryEdu may be able to refund your payment depending on our refund policies.
You can read our refund policies in full in CountryEdu's Terms of Use.
Refunds after free trials
If you start a free trial, the free trial begins before you are first charged, so there are no payments to be refunded. You can't get a refund for any payments made after your free trial ends.
Course Certificates
In most cases, if you pay for a Course Certificate, you can request a refund within 2 weeks (14 days) after your payment.
If you pay for a Course Certificate when pre-enrolling for a course that isn’t available yet, your two-week refund period begins on the start date of the course.
Once you have earned your Course Certificate, you are no longer eligible for a refund, even if you earn your Certificate within the two-week refund period.
Specializations
If you pay by course for a Specialization, the refund policies for course payments apply to each course payment you make.
If you pre-pay for a Specialization, you can request a full refund up to two weeks after your payment date.
If you pre-enroll and pay before the first course in the Specialization begins, you can request a refund up to two weeks after the listed start date of the first course.
You cannot get a refund for a Specialization pre-payment if you've already earned a Course Certificate for any course in the Specialization, even if you earn your Certificate within two weeks.
Partial refunds
We don't offer partial refunds for Specialization pre-payments. If you aren't sure you'll want to complete the entire Specialization, we recommend you pay by course.
Specialization subscriptions
You can start a Specialization with a free trial. You can't get a refund for a payment made on a subscription after the free trial ends.
Free trials for subscriptions are currently not available using the mobile app. To start a free trial, enroll in the Specialization using a web browser.
If you don't want to pay for a subscription anymore, you can cancel the subscription. There are no partial refunds for Specialization subscriptions, so you'll need to cancel before your next payment date.
CountryEdu Plus subscriptions
You can request a refund for CountryEdu Plus subscriptions within two weeks of payment.
Guided Projects
We don't offer refunds for Guided Projects. If you paid individually for a guided project, ensure you complete it within 180 days to earn your completion certificate and avoid having to register and pay again. If you're taking a Guided Project through your company, organization, or a CountryEdu-sponsored program, you'll have access to the project until that contract expires.
Third-party marketplace
If you pay for something on CountryEdu, but your payment information goes through a different website, you may be using a third-party marketplace.
When you purchase a Course or Specialization Certificate through a third-party marketplace, that third party marketplace's refund policy applies unless explicitly stated by CountryEdu.
For example, to request a refund for a Course or Specialization Certificate you purchased through Apple's app store, you'll need to reach out to Apple.